Refund policy

At Nurses Comfort Essentials, LLC, we want to ensure your shift gear is absolutely perfect. Since every single item on our store is custom-printed and made to order just for you when you purchase, we do not keep a physical warehouse of inventory. For this reason, we handle returns and refunds under the following guidelines. 

 

Damaged, Defective, or Misprinted Items

Mistakes are rare, but they happen. If your item arrives damaged, misprinted, or defective, we will take care of it immediately at no cost to you. 

• What to do: Email us at info@nursescomfortessentials.com within 14 days of receiving your package. 
• What to include: Please include your order number, a brief description of the issue, and a clear photo showing the damage or misprint. 
• The remedy: Once verified, we will rush a brand-new replacement out to you or issue a full refund. You do not need to mail the damaged item back to us. 

Lost Packages in Transit

If your tracking info stops updating or your package goes completely MIA, please contact us within 30 days of the estimated delivery date. We will investigate with the carrier and arrange a replacement if the package is deemed lost. 

 

Size Exchanges & Buyer's Remorse

Since every product is manufactured on demand with custom artwork, we cannot offer refunds, returns or exchanges if you order the wrong size, color, or simply change your mind. 

• To avoid any sizing headaches before your next shift, please review the detailed size chart provided in the product description of every apparel item before placing your order.

Cancellations

Orders enter our automated production line quickly to ensure fast delivery. If you need to cancel an order, please email us immediately. Once production has started OR the item has shipped, we can no longer cancel or refund the order.